Problems with Alice Mail: In the last few hours, you have been noticing problems logging into your account Alice email (or, as it is called now, TIM Mail)? Are you having trouble receiving some emails? Are you receiving more and more often e-mails behind which a phishing attempt is hidden and now you want to report it to TIM? If you answered yes to at least one of these questions, you’ve come to the right place at the right time!
In this tutorial, in fact, I will show you how you can solve the most common ones problems with Alice Mail, whether they involve logging into your account, receiving certain messages or the security of your account. Whatever the nature of your problem, I advise you not to be too anxious about what to do: if you strictly follow my “tips”, you will know exactly how to move and, with a bit of luck, you will be able to solve your problems with your account. Alice Mail or TIM Mail.
The instructions I will give you are valid regardless of the device you use to access your mailbox: be it your computer, smartphone or tablet. Having said that, I just have to wish you good reading and good luck for everything!
Alice Mail Problems Today
You’re experiencing gods problems with Alice Mail today and would you like to know what they are due to? Before seeing in the next lines some specific solutions for the various types of problems encountered, you can check if it also affects other users.
One way to do this is to resort to Twitter, a platform where users are used to promptly report any problems of various services and platforms. In this specific case, I advise you to pay attention to hashtags
If these hashtags have become trendy or, in any case, if they are used by many other users, it is clear that the problem concerns the status of the Alice Mail / TIM Mail servers and, therefore, you just have to wait a little to see the situation resolved. .
Alternatively, you can link to official support profiles for TIM mobile (@ TIM4UStefano, @ TIM4UAlessio And @ TIM4UGiulia) and support for Fixed TIM (@ TIM4USara, @ TIM4UFabio And @ TIM4ULuca) to find out any answers given on the Alice / TIM Mail topic to other users.
Problems accessing Alice Mail
You are experiencing problems accessing Alice Mail? Well, in this case it is very likely that you have forgotten your login credentials to your e-mail account.
If this is indeed the case, you can carry out a simple procedure of credentials recovery and get your account back in no time. If, unfortunately, you are unable to log in to your Alice Mail account, you can send TIM a written request in which you formally ask to regenerate your password. Within a few days, you should be able to log back into your mailbox.
How do you say? Are you able to login to your Alice Mail account from the browser but not from your email client (eg. Outlook, Apple Mail, Thunderbird, etc.)? Then it is very likely that you have not set i correctly IMAP / POP parameters by Alice or TIM Mail. A few clicks and the problem will be solved, you will see. All you have to do is take a few minutes of free time and carefully follow the instructions below: whatever your Alice Mail excess problem is, you will solve it.
Access credentials recovery
If you have forgotten the login credentials to your Alice Mail account, you can carry out a simple procedure credential recovery to regain possession of your e-mail box. To start the above procedure, connect to the Alice Mail login page (now called TIM Mail) and click on the link recover username and password which is immediately below the login form.
On the next page, enter yours username in the field of the same name (located in the center of the screen), affix the check on the box corresponding to your e-mail address (@ tim.it; @ alice.it or @ tin.it) and click on the button Password recovery to start the password recovery procedure. Then, enter in the form that appears on the screen i 5 characters you see in the image (CAPTCHA code), click on the blue button Forward and, on the next page, click the button again Forward.
Within a few seconds, you should receive via SMS (to the number you provided during registration) a verification code: enter it in the form located next to the item Code and click the button Forwardto continue with the procedure.
Now all you have to do is reset the password to access your account by typing it in the fields located next to the items Your new password And Repeat the password and finally clicking on the button Forward. If everything went well, you will see the reassuring message on the screen “Your Mail password has been successfully changed”.
The procedure to recover the username is similar to the one I described to you for password recovery. To recover your username, you need to click on the button Retrieve username which is located in the account recovery page set up by TIM on its website (the same page from which it is possible to carry out the password recovery procedure that I have just described) and follow the guided procedure, which consists in inserting a 5-digit code (CAPTCHA code), the number TIM mobile phone or the telephone number of your ADSL or Fiber line and verify your identity by following the instructions that appear on the screen. Nothing simpler!
Password regeneration request
Were you unable to reset your password using the procedure I indicated in the previous paragraph? Don’t worry, you can still solve the problem by sending a written request to TIM. To do this, download the appropriate form: go to this page of the TIM website and click on the button Download located at the entry TIM Mail new password request form (@ tim.it / @ alice.it). Then click on the symbol of arrow or on that of floppy disk which is present in the new page opened in the browser.
Once you have downloaded the form, fill it out in all its parts, sign it and send it away fax to the number 800 000 187 (together with a copy of your valid identity document) or on e-mail at Cambiopasswordmail@telecomitalia.it.
POP / IMAP parameters correct
Are you unable to log into your Alice Mail account in your favorite email client? If so, you may have problems with outgoing or incoming Alice Mail and, to solve them, you could access the program settings and verify that you have entered the parameters IMAP or POP (not recommended) correct.
As for the accounts @ alice.iti POP / IMAP parameters to be used are as follows.
- Username: enter your complete email address of the @ alice.it domain
- POP3 incoming mail server: in.alice.it
- IMAP incoming mail server: in.alice.it
- POP3 Server Port Number: 110
- IMAP server port number: 143
- SMTP outgoing mail server: out.alice.it
- SMTP Server Port Number: 587
- Outgoing Mail Authentication (SMTP): necessary
As for the accounts @ tim.iti POP / IMAP parameters to be used are as follows.
- Username: enter your complete email address of the @ tim.it domain
- POP3 incoming mail server: pop.tim.it
- IMAP incoming mail server: imap.tim.it
- POP3 / POP3s Server Port Number: 110
- Encryption Method: None (StartTLS)
- IMAP / IMAPs server port number: 143
- Encryption Method: None (StartTLS)
- SMTP outgoing mail server: smtp.tim.it
- SMTP / SMTPs server port number: 587
- SMTP / SMTPs Outgoing Mail Authentication: necessary
- Encryption Method: None (StartTLS)
If you have problems configuring the above parameters with the various mail clients available (Apple Mail, Mozilla Thunderbird, Outlook, etc.), do not hesitate to read the tutorial in which I will explain in depth how to configure Alice mail. I am sure you will find this reading very useful.
Problems receiving e-mails
(I insert somewhere “problems with alice mail who to call”)
If you find problems receiving (or sending) some e-mailsit is very likely that your e-mail address was included in a so-called “Black list”. In many cases it is sufficient to wait 48 hours to automatically exit the “black list”, but if this does not happen, you would do well to contact your Internet service provider, who will be able to assess whether the necessary conditions are met to forward the unblocking request directly to the list manager.
If you can’t get over the situation and ask yourself who to call for problems with Alice Mailcontact the 187 to receive assistance from TIM Customer Care or use one of the online assistance channels made available by the operator. By the way, if you have difficulty in contacting TIM, do not hesitate to read the tutorial in which I explain how to talk to a TIM operator.
Security issues with Alice Mail
You are concerned that your account has been the victim of a hacker attack? Are you receiving an abnormal number of unwanted emails? In this case, the suggestion I give you is to point this out to TIM. On operator’s website, an online form is available which, until recently, could be used to report abuse and other unpleasant situations. Unfortunately, however, at the time of writing the instrument in question seems to be no longer functional.
The fact remains that you can still report your problem to TIM by sending your report through the numerous assistance channels made available to users: telephone assistance, social assistance, etc. Also in this case, if you do not have clear ideas on how to contact TIM, read the in-depth analysis I have published on this subject.
In case of problems
In case of problemsdo not hesitate to consult the support page set up on the TIM website, where you can find a whole series of articles and insights thanks to which you can resolve any doubts and perplexities. The topics are divided into 5 boxes, each of which contains specific articles that can help you set up your account, retrieve your login credentials, secure your account and solve others problems with Alice Mail.
If the information contained in the TIM Mail assistance page fails to resolve your doubts, contact TIM using one of the available assistance channels. I am sure that the operator’s customer care will be able to provide you with the assistance you deserve.