How to talk to an Enel operator: By checking your last Enel bill , you noticed that there are important differences between the consumption values detected by the energy company and those that you yourself had sent via the self-reading service. For clarification on this, you would like to call the customer service of the well-known energy company but, having never done so before, you are not sure how to succeed in your intent.
That’s the way it is, am I right? Then let me explain how to talk to an Enel operator and get all the information you want. In fact, in the next few lines of this guide, you will find the information you need to contact Enel customer service by phone and online, in order to obtain assistance from an employee of the famous energy company.
How do you say? Is that exactly what you wanted to know? So let’s not dwell further and see how to proceed. Make yourself comfortable, set aside five minutes of free time and dedicate yourself to reading the next paragraphs. I assure you that, by following the instructions I am about to give you, you will be able to get in touch with an Enel operator and, I hope, resolve all your doubts or problems. Enjoy the reading!
Before explaining how to talk to an Enel operator in detail , it is necessary to make a distinction between Enel Energia , Servizio Elettrico Nazionale (SEN) and e-distribution .
Unlike what many believe, in fact, the ones I have just listed are three companies belonging to the Enel group, but operating in different markets: Enel Energia is an electricity and gas sales company that operates on the free market; Servizio Elettrico Nazionale (formerly Enel Servizio Elettrico) is an electricity sales company operating in the protected market, while e-Distribuzione (formerly Enel Distribuzione) is Enel’s local distributor that is responsible for transporting and delivering electricity to customer.
As you can imagine, each of these companies has separate contact channels, which allow customers to obtain assistance in case of problems and all other users to receive information of various kinds. Is everything clear so far? Well, then let’s take action.
How to talk to an Enel Energia operator
If your intention is to speak to an Enel Energia operator , you will be happy to know that you can do it either by telephone or through one of the online contact channels. Find everything explained in detail right below!
Number to speak with an Enel Energia operator
The simplest solution to speak to an Enel Energia operator is to call the customer service of the well-known energy company and press the combination of keys suggested by the recorded voice to speak to an employee.
To proceed, pick up your phone, dial 800.900.860 (if you are calling from abroad, the number you need to dial is +390664511012 ) and start the call. After listening to the welcome message, if the number you are calling from is not yet in the Enel archives, it will be registered automatically: to prevent this from happening, follow the instructions in the recorded voice and press the 0 button .
At this point, all you have to do is carefully follow the instructions in the voice guide and press the combination of keys suggested, according to your needs: 1 to contact an Enel consultant and receive information on offers and, if necessary, proceed with activation ; 2 to receive assistance relating to electricity and gas supplies for the home, Rai license fee and new activations; 3 for electricity and gas supplies for professionals and businesses or 4 for assistance on the Enel Premia Wow program.
It will be useful to know that the number 800.900.860 is active every day from 07.00 to 22.00, both for Enel customers and for users who wish to receive information. The call is free from landlines and mobile phones. To find out more, I leave you to my guide on how to contact Enel Energia.
Have an Enel Energia operator call you
If you are not an Enel customer and would like to receive information on the energy company’s offers, you can book a call and be contacted by a commercial consultant who will help you find the offer that best suits your needs.
To book a call, connect to the official Enel website , click on the item Choose the offer at the bottom right and, in the new page that opens, make sure the Call me free tab is selected . At this point, enter the phone number on which you want to be contacted in the Phone field and press the Call me free option .
Your message We have taken charge of your request. One of our experts will call you as soon as possible will confirm the booking and, in a few minutes, you will receive a call from an Enel consultant.
How to talk to an Enel Energia operator online
How do you say? Do you prefer to speak to an Enel Energia operator online ? In this case, you can contact an energy company employee either via chat or social network.
If you prefer the chat service, available every day from 08.00 to 22.00, connect to the official Enel website and, if you are not yet a customer and want to get information about the energy company’s offers, click on the Choose offer button below To the right. In the new screen displayed, select the Live chat tab and wait for the connection with an Enel operator.
If, on the other hand, you are an Enel customer and would like to receive assistance via chat, click on the little man icon, at the top right, enter your access data in the Email address or mobile phone and Password fields and press the Login button to carry out login. In the newly opened page, select the option Need help? , click on the item Click here , indicate the topic for which you are requesting assistance ( Bill , Payments , Contract , etc.). and click on the Start chat button to get in touch with an Enel employee.
As I mentioned earlier, it is also possible to speak with an Enel operator via social networks. In fact, the famous energy company has both a Facebook page and a Twitter profile , with which it also provides assistance to its customers and users who need information. Although it is possible to send a message at any time, keep in mind that the Enel Energia social service is operational every day from 09.00 to 21.00.
Having said that, if you have a Facebook account , start the app of the famous social network for Android devices (also available as an apk package on the official website ) or iPhone / iPad and connect to the official Enel Energia page (looking for it, if necessary, via the search bar located at the top).
If you prefer to talk to an Enel Energia operator via Twitter , start the social network app for Android devices (also available on alternative stores) or iPhone / iPad or connect to the main Twitter page from a PC, access the @EnelEnergiaHelp profile and press the button to post a new Tweet .
Once this is done, enter your message in the appropriate field (without specifying personal information, such as your phone number, since it is a public message) and press the Tweet button to send it. Once this is done, wait for an answer from an Enel operator and, at that point, you can provide further details by sending a private message.
How to talk to an operator of Enel Servizio Elettrico Nazionale
The only solution to speak to a National Electric Service operator is to call customer service, which is active every day from 07.00 to 22.00. The call is free from a landline, while the cost for calls from mobile phones is linked to the operator used.
If this is your case and you want to get in direct contact with a SEN operator, take your phone, dial 800.900.800 (for mobile calls dial 188.8.131.52 , while if you are abroad the number to dial is +390230172011 ) and initiate the call. After listening to the welcome message, carefully follow the instructions of the voice guide and press the suggested key combination, depending on your needs.
At the time of writing, the combination of keys to press to speak with an operator of Enel Sevizio Elettrico Nazionale varies according to the type of assistance to be requested: press key 3 to activate a new electricity supply contract or to request assistance on an already active user or press key 4 if you intend to request or modify a temporary supply.
Regardless of the choice made previously, after pressing the button to get in touch with a real operator, wait online until an Enel employee answers you, from whom you can request assistance and ask all the questions you want.
How to talk to an e-distribution operator
To speak to an e-distribution operator , the company that deals with the supply of electricity, you can either call the toll-free number or contact customer service via social networks. How to do? I’ll explain it to you right away.
Number to speak to an e-distribution operator
To get in direct contact with an e-distribution operator, you can call 803.500 from both a landline and a mobile phone. The service is active from Monday to Friday from 09.00 to 18.00 and on Saturdays from 09.00 to 13.00.
To proceed, pick up the phone, dial the number in question and initiate the call. After listening to the welcome message, follow the instructions of the voice guide and press the combination of keys suggested according to your needs.
- Services, practices and other requests : after starting the call, press key 2 to access the section relating to e-distribution services and practices, then press key 0 and wait on the line to speak with an operator.
- Information on the electronic meter installation plan : press key 3 to access the section relating to the electronic meter, then press key 4 to speak to an operator.
- Danger situation signaling : to report dangerous situations (e.g. open road cabinets, dangerous poles, etc.) press key 5 , in order to access the section relating to reports, and then press key 1 to speak to an e-distribution employee in flesh and blood.
Please note that it is also possible to call 803.500 to report a supply fault. In this case, however, the report is made in complete autonomy, without being able to speak to an e-distribution operator. In this case, the service is available 24/7.
How to talk to an online e-distribution operator
Another solution that you can consider to talk to an e-distribution operator is to rely on social networks . In fact, e-Distribuzione has both a Facebook page and a Twitter profile through which it also provides assistance to its customers.
To contact e-Distribuzione on Facebook , start the app of the famous social network for Android devices (also available as an apk package on the official website ) or iPhone / iPad and connect to the official page of the Enel group company (looking for it, if necessary, via the search bar located at the top).
Once this is done, click on the Send a message button , to open Messenger , enter your message in the text field located at the bottom and press the Enter key on the keyboard to send it. In the same way you can also proceed from a computer.
If, on the other hand, you prefer to request assistance via Twitter , start the app in question for Android devices (also available on alternative stores) or iPhone / iPad , or connect to the official website of the social network from a PC, access the official profile @ed_help and press on the button to post a new Tweet.
Now, enter your message in the appropriate field (without specifying your personal data) and press the Tweet button , to send a public message. As soon as an e-distribution operator takes care of your request, you will be able to continue the conversation privately and provide any requested details