Skip to content

How to defend yourself from Poste Italiane phishing

Rate this post

How to defend yourself from Poste Italiane phishing: For about two weeks, you have been receiving “strange” emails from  Poste Italiane , the company that deals with the postal service in Italy. In the messages in question you are told that your Banco Posta account and / or your Postepay card are at risk of closure and, to avoid losing them, you must click on a link indicated in the e-mail and then provide the access data. of your account.

Since this made you a little suspicious, before clicking on the link that was sent to you by email, you decided to do a short online search and check the reliability of these messages: so you found out that it was a phishing attempt, i.e. an email scam aimed at stealing your login credentials.

What to say? You did very well to investigate the matter. As I have always said, you should not trust emails that require you to enter your username and password (unless you have made a direct request to do so to a website or online service). But there are also other ways to recognize phishing attempts. A few examples? I’ll tell you right away: take five minutes of free time, carefully read the instructions I’m about to give you and find out how to defend yourself from Poste Italiane phishing  or other attempts to scam via email. It is not that difficult.

Examples of Phishing Poste Italiane

Before explaining how you can recognize and defend yourself from phishing attempts that concern Poste Italiane services, I will give you some examples of scam e-mails . Try to compare the messages you received in your inbox with the example emails below: I’m sure you will find many similarities.


Email subject : Your PostePay account will be closed today

Message content :

Dear customer,

Your account will be closed because you haven’t used it in the past month.

If you want to cancel the shutdown, you must verify your user information

Access online services and verify your data to continue using our services!

After you have verified the data, you will receive a confirmation email in 24 hours.


Italian post.


Email subject : Credit 29/01/2018 temporarily blocked

Message content :

Dear Customer,

We have received a credit report of Euro 129 received on 24/4/2007 by the POST OFFICE 13.55 BRANDIZZO. The credit has been temporarily blocked due to time slots, it can now be verified and subsequently credited to your postal account:

Click on this link and access the accreditation service of and check its transactions »

Best regards,

Italian post


Email subject : Verify your BancoPostaonline account!

Message content :

Subject: Communication no. 91258 of January 29, 2018 – Read carefully

Dear Customer,

as part of a project to verify the personal data provided during the subscription of the

Posteitaliane services an inconsistency has been found with regard to the personal data in question

provided by you when signing the contract.

The insertion of altered data may constitute grounds for interruption of the second service

the art. 135 and 137 / c accepted by you at the time of signing, as well as constituting a criminal offense

punishable according to the CPP ar.415 of 2001 relating to the law against money laundering and transparency

data provided in self certification.

To remedy the problem, it is necessary to verify and update the related data

to the registry of the holder of the postal services.

Update the data by clicking on the following secure link:

Yours sincerely.


Email subject : New postepay service available!

Message content :

Dear Italian Post Customer,

We currently perform regular maintenance of our security measures. Your account has been chosen at random for this maintenance, and you will now be taken through a series of identity verification pages.

To perform regular maintenance please click here

Protecting the security of your First Exchange bank account is our primary interest, and we apologize for any inconvenience this may cause

Please note:

If we do not receive the appropriate account verification within 24 hours, then we will assume that this account is fraudulent and will be suspended. The purpose of this verification is to ensure that your account has not been fraudulently used and to fight fraud from our community.

2018 Banco Poste Italiane. All rights reserved.

You have probably noticed what are the elements that make emails that hide a phishing attempt easily recognizable. They are listed right below.

  • Use of alarmist tones  – to push users to execute their “orders”, cybercriminals leverage their fears and naivety. However, it must be remembered that Poste Italiane’s customer care would never use phrases such as ” Your PostePay will be closed today if … ” or ” Verify your account immediately, otherwise … “, which to put it all sound like a threat.
  • Grammatically incorrect and not very fluid language – in the example emails that I have reported above I have deliberately inserted some grammatical errors because these are another element that is almost always found in phishing messages.
  • Presence of “strange” requests within the message – if you are asked to click on a link (perhaps for the usual excuse of changing your credentials), do not do so or you risk handing over the credentials to access your account to cybercriminals.

Defend yourself from Poste Italiane phishing

Understand if an online store or seller is a scam

After understanding how to identify suspicious e-mails that claim to be from Poste Italiane, the time has come to understand how to defend against them.

Actually, I already mentioned in the previous chapter what you need to do to defend yourself from any phishing attempt (concerning a service offered by Poste Italiane or any other online service) and that is to ignore suspicious e-mails and, above all,  do not click on the links contained within them.

Remember that Poste Italiane (and the same goes for credit institutions and social networks) never requires its users to reset their login credentials to their account by sending e-mails similar to those I have shown you a little does.

But what would happen if I clicked on the link you received via email? Well, you would be referred to a web page, created ad hoc by cyber criminals, which resembles in all respects that of Poste Italiane. On the page in question, you would be instructed to enter your login credentials in the appropriate fields, perhaps to reset your password and put your account in “security”. However, if you did such a thing you would “collaborate” with those who perpetrated phishing by giving them the “keys” of your account.

How do you say? Does that scare you and, therefore, would you like to avoid receiving emails that hide a phishing attempt? Unfortunately, there are no 100% effective solutions. However, you can follow the “tips” that I have given you in the tutorial on how to fight spam to try to reduce the number of unwanted e-mails behind which a scam attempt could be hidden. Maybe you could try creating spam filters , report unwanted messages to your provider and use temporary emails when you sign up for online services of dubious reliability.

As I have already said, even if you take similar precautions you may receive unsolicited e-mails. However, you can defend yourself by ignoring them and not clicking on the links they host within them. Easier than that ?!

What to do if you are a victim of Poste Italiane phishing

If you have read this article up to this point, obviously you have not been very careful and you have not followed the “tips” that I have given you in the previous paragraphs. If unfortunately you have fallen victim to a phishing attempt, you must immediately report the incident to Poste Italiane and the postal police . By doing so, you can at least try to avoid the worst.

If you remember, I have already explained how to contact Poste Italiane in a dedicated tutorial, but let me refresh your memory a little. You can contact Poste Italiane customer care using one of the following methods.

  • Telephone  – you can call the toll-free number  803 160 (from landline) or the number  199 100 160 (from mobile network) and listen to the indications presented by the voice guide. The service is active from Monday to Saturday from 08:00 to 20:00; the call is free from the fixed network, while from the mobile network the cost of the call is tied to your operator (you do not pay more than 0.60 euros / minute + 0.15 euros for the connection fee).
  • Online  – using the contact form on  the Poste Italiane website or via social media, via Facebook and Twitter .
  • E-mail  – you can send an e-mail to the address , perhaps inserting in the subject of the message the words ” I have been a victim of phishing Poste Italiane “.
  • Post office  – to search for the one closest to you, look for it on  the Poste Italiane website .

To report the incident to the postal police , however, click here , click on the yellow button Report for telematic crimes (in the Collaborate box ) and register for the service following the guided procedure: just click on the Next item  (bottom right) to twice, select the Region and the Province to which it belongs, click on the link of the local police station able to accept a complaint via the Web, click on the Register link and fill in the form that is shown on the screen by entering your personal data ( name , surname ,tax code , etc.). Then use the contact form to send your complaint to the postal police indicating that you want to report a phishing case .

Obviously, if you wish, you can report the incident by going in person to the police station closest to you. The electronic procedure, however, is even more convenient since you can forward it without even having to leave the house.