How to contact TNT: You are having problems with a shipment entrusted to TNT and would you like to contact the customer service of this courier for assistance? Would you like more information on the services offered by TNT by speaking to a real operator? If the answer to at least one of these questions is affirmative but you are not sure how to proceed to succeed in your intent, fear not: you have arrived in the right place at the right time!
With today’s guide, in fact, I’ll tell you how to contact TNT listing all the solutions at your disposal. First, you will find the directions to speak by telephone with an operator of the well-known courier, booking the call if necessary. Next, I will show you the detailed procedure for receiving online assistance, by contacting TNT customer service via email or social network.
How do you say? Is that exactly what you wanted to know? So let’s not waste any more precious time and see how to proceed. Make yourself comfortable, set aside five minutes of free time and dedicate yourself to reading the next paragraphs. By doing so, I assure you that you will be able to get in touch with a TNT operator without encountering any kind of problem. That said, all that’s left for me is to wish you a good read and a big good luck for everything!
How to contact TNT by phone
Among the solutions for contact TNT there is at your disposal phone call, which you can use both to receive information on the services offered and to obtain assistance on a specific shipment. Find everything explained in detail below.
How to contact TNT from a mobile phone
If your intention is contact TNT by mobile, all you have to do is take your phone and dial one of the numbers provided by the well-known freight company. The procedure is also valid for calls from landlines.
To contact TNT customer service and speak to a live operator, you can call the number 199,803,868, active from Monday to Friday from 08.30 to 18.00. For calls from mobile networks, the maximum cost of the call is 40 cents / minute + VAT with a connection fee of 12.91 cents. + VAT. For landline calls, however, the cost is 8.26 cents / minute + VAT.
If you want to contact TNT by phone to make a complaint, you need to call the number 02.91183200, available throughout Italy, both from fixed and mobile networks, from Monday to Friday from 08.30 to 18.00. The cost of the call varies according to the tariff plan provided by your telephone operator.
In both cases, after starting the call and listening to the welcome message, all you have to do is wait for an operator to contact you directly.
You’re wondering if that’s possible be called by TNT? In this case, the answer is affirmative, but only to obtain information on the services offered by the courier and to receive commercial proposals. To do this, connect to the official website of TNTlocate the section Useful linksat the bottom of the page, and select the option Request a commercial offer.
In the new screen that appears, enter the required data in the fields First name, Last name, Telephone, E-mail, VAT number / tax code, Location, POSTAL CODE And provincespecify the type of shipment you are interested in using the drop-down menu Select type of shipment and indicate if you own an e-commerce, by placing the check mark next to one of the items available between Yup And No.
Once this is done, select the options I accept And I am not a robotto allow the processing of your personal data and verify your identity, and click on the button Sendto be contacted by telephone by TNT.
How to contact TNT Italia from abroad
If you are wondering if it is possible contact TNT Italia from abroad, I’m sorry to tell you that it is not possible to do this by phone. As already mentioned in the previous lines, the telephone numbers to speak with an operator of the well-known courier are only available for calls from Italy.
That said, if you need to know about a particular shipment, you can use the tracking service available on the official website of TNT or by downloading the official courier app for devices Android (also available on alternative stores, for devices without Google services) e iOS / iPadOS.
If, on the other hand, you want to get in touch with a real operator and receive assistance, you can contact TNT online at any time and wherever you are. Find everything explained below.
How to contact TNT online
If you prefer contact TNT online, you will be happy to know that you can do it both via the contact form available on the courier’s official website and via social networks. In both cases, you can either request information on a specific service or shipment or make a complaint. How to do? I’ll explain it to you right away!
How to contact TNT by email
For contact TNT by emaillinked to official website of the courierpause with the mouse pointer on the item Customer careat the top right, and select the option Contact us online from the menu that opens.
In the new screen that appears, you can select one of the available services from Book pickup, Change / Cancel withdrawal, Tracking, Leave yourself alerts, Times and costs etc., to manage your shipments for free and in full autonomy.
If you prefer to contact TNT and receive assistance by email, enter the required data in the fields Name or company name and E-mail and, if you wish, also specify yours telephone numberif any client code and yours VAT number or tax code. Once this is done, select the type of shipment (National or International) on which you are requesting assistance, via the drop-down menu Type of shipmentand choose the option of your interest from those listed below.
- Information about a shipment: allows you to contact TNT to make a complaint about a shipment;
- Information about a pickup: to request, modify or cancel a collection and to report a failure by the courier to collect;
- Administration and invoices: allows you to open a file for assistance on administrative issues (eg change in personal data, request invoice, etc.);
- Dangerous goods shipping: allows you to be contacted by a TNT operator and obtain information relating to shipments of dangerous goods.
Having made your choice, all you have to do is follow the instructions shown on the screen, fill in the contact form with the requested data and click on the button Send, to send your request. Within a variable period of time you will be contacted at the e-mail address you specified in the data entry phase.
How do you say? You would like to proceed from smartphone or tablet? In this case, you should know that it is not possible to contact TNT online using the courier’s app but you can do so via the browser installed on your device (eg. Chrome on Android and Safari on iPhone / iPad), by connecting to the official website of TNT.
After that, select the option Menuat the top right, tap on the item Customer service and choose the option Contact us online from the menu that opens. At this point, all you have to do is enter your data in the fields Name or company name and E-mailselect the type of shipment of your interest and choose the service for which you want to contact TNT, as I indicated in the previous lines.
How to contact TNT through social networks
Another solution you can consider to contact TNT online is to rely on social network. In fact, TNT Italia has one Facebook page through which it also provides assistance to its customers.
To contact TNT via Facebook, start the app of the famous social network for Android (also available on alternative stores) or iOS / iPadOStap on the icon magnifying glassyou write TNT Italy in the field Search for and locate the official TNT page in the search results.
Now, tap on the icon speech bubble to start Messengerthe Facebook application for sending messages (available for Android on Play Store and alternative stores and for iPhone / iPad on App Store), enter your message in the text field below and press the button Enter keyboard, to send it.
If you prefer to proceed from a computer, log in to your Facebook account, connected to official page of TNT and click on the button Message. Then enter your request in the text field in the lower right window and press the button Enter keypad to send your request.
How to contact TNT Click
TNT Click is an online service of TNT that allows all users to make and manage shipments in complete autonomy, without entering into any contract and without registration obligation.
If you intend to use the service in question and would like more information about it, you should know that you can contact TNT customer service by phoneas I indicated in the opening lines of this guide.
If, on the other hand, you want contact TNT Click for specific assistance related to a shipment, connect to main page of the servicelocate the box In evidence and select the option Customer service from the menu that opens. In the new screen that appears, enter the codes related to your shipment (they were sent to you by email after completing the payment) in the field Tracking code And Service code and click on the button Continue.
In the new open page, enter the required data, specify your request in the appropriate field and press the button Send, to send the message via email. You will receive a reply within 24 hours to the email address used on TNT Click.
Have you made a shipment with TNT Click and would like to start a claim for damages? If so, connect to the TNT Click Customer Service sectionlocate the section Do you want to make a damage claim? and download the appropriate form to submit your request. Once this is done, send it together with the documents indicated in the form itself to the email address assistenzatnt-clickTO@tntitaly.it and wait for a reply from TNT.