How to contact Google Play: You have an Android smartphone and, lately, you are having trouble downloading apps from the Play Store. Also, the games and apps you downloaded previously don’t complete the expected updates, and you can’t even enjoy the media you’ve purchased. You are aware that something is probably missing, as you are not very tech savvy and are therefore trying to get in touch with Google Play technical support to figure out how to fix the problem.
How do you say? This is how things are and you wonder you ask yourself how to contact Google Play? Then don’t worry: you’ve come across the right tutorial at the right time. In the course of the next few lines, in fact, I will explain how to make use of the resources made available by Google for solving the most common problems concerning the Play Store. In addition, I will explain how to get in touch with Google’s customer support service, in order to have a direct dialogue with the support staff of the Mountain View giant.
Having clarified this, I suggest you do not waste any more precious time: sit down comfortably, keep your Android smartphone or tablet at hand and carefully follow the instructions I am about to give you, in order to succeed in the intent you have proposed as soon as possible. possible time. At this point, there is nothing left for me to do, except wish you a good read and good luck in solving your problems related to the Play Store.
Before explaining to you how to contact Google Play, I want to talk to you about how to find the answer to your questions independently, using the tools made available by Google, such as Google Play Official Guide and the Support community: channels through which you can find answers to problems and frequently asked questions relating to the Play Store (and not only). In the following lines you will find more details about it.
See Google Play Help
In case you are having problems using the Play Store, the Google virtual store through which you download apps, games, music, movies, books and magazines, you can refer to the Google Play Help.
To do so, connect to main page of Google Play Help and use the text field Describe your problem to type in the doubt or problem you encountered.
Alternatively, click on one of the sections that are shown to you: Google Play Getting Started Guide, Use of Google Play, Purchases and downloads, Device Management, Account and password, Refunds and returns, Troubleshooting or Product type guide, in order to identify the macro category of the guide related to the problem you encountered.
For example, in case you are having trouble downloading content from the Play Store, click on the category Purchases and downloads and then press on the item Download from Google Play, to be referred to the section in which the official Google guides relating to the resolution of the most common problems are available for reading.
Also, refer to the boxes located below and named Learn more about Google Play And Other resources: they can be useful for you to locate, for example, the section that shows the most read articles.
Contact the Google Play support community
If you have tried to search for the answer to the problem you encountered within the Google Play Help but you were not successful, you can refer to the Google Play Help Community.
Through this forum you can, in fact, find some questions asked by users with the relative answers of the community experts. Alternatively, you can also ask a question to be answered directly by community members. However, keep in mind that, in the latter case, you will need to log in with your Google account. If you don’t have a Google account yet, refer to my dedicated tutorial.
That said, connect to the Google Play Help Community and use the text field Describe your problem, to find out if there is already a question in the forum relating to a problem similar to the one you encountered.
Also refer to the sections Featured post, Categories, Apps, Books, Games And Movies & TV to identify the questions posed by users relating to specific categories of the forum.
If, despite this, you have not found an answer to your question, or if you still have problems or doubts, click on the button ask a question which you can find at the bottom of the page and, after logging in to your Google account, use the text field Create your question, to type in your question.
To continue, click on the button Keep it going and provide all subsequent information requested, to categorize the question you want to ask the community. Finally, to post the question, pass the captcha and press the button Publish.
How to contact Google Play
If you’ve tried resolve independently the problem you encountered on Google Play without getting to grips with it, don’t worry: in the following lines I want to explain how to get in touch with the Google support service.
Contact Google Play support
To get in touch with customer support for Google Play Store you can act directly from the Google virtual store. Start it, then, by pressing on his colored triangle icon located on the home screen and / or in the drawer of your device and press the icon ☰ located at the top left.
Now, in the menu that is shown to you, click on the item Help and feedback, then choose whether to receive assistance by phone (Contact us) or by message (Chat). After pressing on the option you have chosen, fill in the assistance form that is shown to you, typing, in the text fields, the problem you encountered and any telephone number for the contact. Then send the request by clicking onairplane icon top right. In this section you can also consult the Google Play Help, which I told you about in previous chapter.
If, on the other hand, you would like to contact customer support for Google Play from PC, to receive help via phone or chat, connected to the main page of Google Play help, then press the button Request assistance.
Once this is done, in the menu that is shown to you, click on the item relating to the problem you encountered (for example Android apps and games> Buying issues), then choose if you want to receive a call (Request a call) or chat with a customer service expert (Request chat). Waiting times may vary depending on the availability of operators.
Alternatively, you can contact Google customer service by phone at 02 36618300. The service is available from Monday to Friday from 08:00 at 17:00. After dialing the number, press the key 1 to continue with the assistance in Italian, then press the key 1 for support on Google corporate products, otherwise type the key 2.
At this point, if you’re having trouble with the Play Store and you want to get in touch with an operator, press the again key 2.
Keep in mind that the sequence of keys to press to be able to speak to an operator may vary: in case of further doubts or problems, refer to my tutorial in which I tell you how to contact Google.
Google support on Twitter
To contact the customer support service of Google, you can also take advantage of Twitter. To proceed, then connect to the social network or launch its official app for Android/iOS and log in to your account (if you don’t have an account yet, sign up for Twitter).
At this point, find the Google Italy profile and, in order to get in touch with the assistance service offered by the latter, press the button Tweet. Then, in the text field that is shown to you, write a tweet using the hashtag #gHelp to help the team locate the message you posted.
But I remind you that the tweet you sent is nothing more than a public message in which you mention Google. Since this message is visible to anyone, do not include any confidential information in the text, such as your phone number or email address. That said, to post the tweet, click on the button Tweet.
In case of further doubts or problems, refer to the guide where I tell you in detail about how Twitter works.