How to contact Alice Mail: You have been using the e-mail service for years Alice email of TIM and you have never had major problems consulting your correspondence or exchanging emails with your contacts. In the last few days, however, you have been experiencing difficulties both in sending and receiving messages in your mailbox, for apparently inexplicable reasons (the system “insists” on showing you only generic error messages).
In short: it is as if your e-mail box was “isolated” and, since you also use it for work, you urgently need the situation to be resolved immediately. Let me guess: you would need to consult technical support but you don’t have the faintest idea what the contacts of the latter are, right? Well then, if you want, I can help you by explaining it in a simple and clear way how to contact Alice Mail.
Since TIM is the provider of the service, you will have to contact the famous Italian telephone company for assistance: you can do it via call center, computer and smartphone app. As you can see, therefore, you have a fair possibility of choice, and it is up to you to select the communication channel you prefer. That said, since you have a problem to solve, I’m not stealing any more of your precious time. I wish you a big good luck for everything!
How to contact Alice Mail by phone
You are interested in knowing how to contact Alice Mail operator and, being little used to using computers and smartphone apps, would you prefer to resort to the classic phone call? In this case, you can dial the toll-free number 187 of TIM, which allows contact TIM for Alice Mail and any other service offered by the manager.
This number can be reached from Italy, both from a landline and from a mobile phone, and it is possible to use it even if you are not a TIM customer. The number is active 24 hours on 24 and to talk to an operator just press the key twice in succession 2 on the phone keypad after listening to the assistance options displayed by the recorded voice (the combinations you press may change from moment to moment, so pay attention to the indications of the recorded voice).
If you are abroad, you can contact TIM on the numbers +390285951 And +390636881: the switchboard will put you directly in contact with the assistance number, the 187 I just told you about.
Alternatively, if TIM is your telephone operator for the mobile line, you can also enter the number 119. The latter is free for TIM customers and is active 24 hours on 24. If you are outside of Italy, the number you need to call is +393399119which will automatically redirect you to the 119 (in this case, the call is free only if you call from a country in theEuropean Union).
Finally, if you have signed a contract with TIM for connecting to the Internet via fiber, you can also contact assistance for the e-mail service by typing 1949 on your phone keypad. In short: now you know who to contact for Alice Mail by phone in any situation!
How to contact Alice Mail by computer
You are using a computer, you are having several problems with Alice’s e-mail service and you are therefore asking yourself more and more often “How can I contact Alice Mail”? Don’t despair: there are several assistance channels that can be reached from your computer (as well as from smartphones and tablets).
If you are a TIM customer and you have already registered with an email address and a TIM telephone number (landline or mobile) in the customer area of the operator’s site in question, you can access the latter to receive the help of which you need.
In this case, you just need to connect, with any browser, to the address tim.it and click on the item MyTIM located at the top right. You will therefore have to enter in the appropriate fields theemail address and the password associated with your MyTIM account and finally press the button Log in. If you are not registered yet, click on the link Sign in and fill out the form that is proposed to you. Read more here.
This will open your personal customer area, from which you can chat with a TIM operator by going to Support and then on Start Chat. For other details on this, see my tutorial on how to contact a TIM operator).
Furthermore, for some time TIM has been providing its own virtual assistant for every need, Angie. To interact with the latter you just need a click here. Next, click on the icon female face placed at the bottom right. In the window that opens, type Alice email and give enter, then press the button Alice (@ alice.it) and, from here, choose the assistance option that best suits your case by pressing the appropriate buttons (I am not sending / receiving mail, Problems with Username and Password, Mail configuration parameters etc.).
You often use the hugely popular social network Facebook? Then contacting TIM via direct message could be the right option for you. The assistance of the official page of the aforementioned operator is always at your disposal to provide you with help (for faster answers, the availability time slot goes from hours 7 o’clock at 24:00) and contacting her is very simple.
Open, therefore, This Page and, if necessary, log in by entering the address e-mail and the password of your account. Next, click the button Message at the top right, type the message text in the field placed at the bottom, in the window that opens on the right and, finally, press the key Enter. Easy, right?
TIM’s assistance can also be contacted through Twitter. On the latter, the accounts dedicated to assistance for mobile telephony are available @ TIM4UAlessio, @ TIM4UGiulia And @ TIM4UStefano and those dedicated to fixed telephony assistance @ TIM4ULuca, @ TIM4UFabio And @ TIM4USara.
To contact the latter, linked to their respective pages, follow thempress the button Tweet and write your message requesting that you need assistance and want to receive an answer in private. Do not enter private data, as the message will be public. Within a few minutes or hours, the chosen TIM account will reply to you and give you the instructions to continue the conversation in private.
How to contact Alice Mail via app
You want to know how to contact Alice Mail from smartphones and tablets? No problem. First of all, you can proceed through the social networks as explained above, then through the official apps of Facebook And Twitter.
Alternatively, you can use the app MyTIMusable only if you are a TIM customer and you have created a MyTIM account using an e-mail address and a TIM landline or mobile number (I explained how to register in my guide on how to create a TIM account).
To download the application in question a smartphone or tablet Androidvisit this page of the Play Store (if your device does not have access to Google services, also check the alternative stores) and press the button Install. Otherwise, if what you are using is a iPhone or a iPadvisit the application page on the App Storepress the button Get / Install and, if requested, verify your identity via Face ID, Touch ID or Apple ID password.
Once you have the app, launch it from the home screen or app menu and repeatedly press the button Forward, to skip the initial tutorial. Finally, click on the button Acceptthen on the button I read and finally tap the button again I accept.
At this point, log in by typing theemail address and the password of your TIM account and press the button Log in (if you are connected from the TIM network you will be identified automatically =. Once you have accessed the main page of the app, tap on the comics (the voice Chat) at the bottom and start your conversation with the virtual assistant Angie (I showed you in this chapter of this tutorial which keywords to type in the chat field).
If you’d prefer to receive assistance from a real-life operator, type human operator in the field below and press the icon triangle located at the bottom right. You will be put in contact with the first available operator after selecting the type of assistance you want to receive. In conclusion, I would like to point out that TIM also provides you with a technical assistance number to contact via the instant messaging app Whatsapp (downloadable on Android And iOS).
In this case, just add the number to your contact list 3351237272 and start chatting with the latter immediately, once the aforementioned application is started. Finally, for any other doubts, I also invite you to take a look at my guide on how to solve problems with Alice Mail and the one on how to contact a TIM operator.