How to call on Teams: In recent times, due to an urgent work commitment, you and your colleagues need to communicate and collaborate by working remotely. So, to face this demanding phase, you thought of using Teams , Microsoft’s productivity software that allows you to organize virtual work groups within which you can exchange files, messages and make calls and video calls.
So far you are all getting along well with the aforementioned platform, however problems arise when the need to organize calls and video calls arises. In fact, you still haven’t quite understood how to call on Teams , moreover your colleagues are also having the same difficulties as you and here you are, hoping to find a solution in this tutorial of mine.
If this is the case, I can only advise you to continue reading this article, since it will be my responsibility to explain, in the next few lines, in a clear and simple way, everything related to calls and video calls on Teams. I’ll show you how to call your workgroup members (and non-members) from both the Teams desktop client and the mobile app. How do you say? Is that exactly what you wanted to know? Perfect, then I would say not to waste time and immediately get to the heart of the topic. Happy reading and good luck for everything!
Before moving on to show you in detail how to call on Teams , I think it might be helpful for me to walk you through the step of creating a suitable account for this platform and installing the application on computers and mobile devices. First of all, you need to know that Teams is free to use and this version of the service entitles you to 2 GB of personal storage and 10 GB of storage for your organization on the Microsoft cloud.
The free version of the service includes all (or nearly all) of its main features: VoIP calls, video calls, the ability to organize 60-minute meetings with up to 100 participants, chat and file sending, integration with the Web versions of Word , Excel and Power Point.
However, some additional features, such as the ability to record meetings, administrative tools for managing users and apps, and telephone and online support available at any time are the prerogatives of the Microsoft Teams Essentials subscription plans (3.40 euros / month), Microsoft 365 Business Basic (4.20 euros per month), Microsoft 365 Business standard (10.50 euros per month) and Office 365 E3 (19.70 euros per month).
Additionally, some of these plans also give you access to the desktop versions of the aforementioned Microsoft Office suite programs. For all the other details in this regard, I refer you to the appropriate Microsoft support page .
To download Teams on PC, linked to this page and click first on the Download desktop version button and then on the Download Teams button . Now, if you use Windows , all you have to do is open the .exe file obtained, answer Yes to the User Account Control warning and wait for a short automatic loading, at the end of which the Teams login screen will open.
If you are using a Mac , on the other hand, you have to open the .pkg file obtained and click on the Continue button three times in a row . Enter, therefore, the password of your Mac and press the Install software button ; then finish the process by clicking on the Move button .
Furthermore, I would like to point out that Teams is also available in Web app format for browser (just log in here ) and via app on Android and iOS / iPadOS devices (to install the application, just visit the links I have just given you provided with your smartphone or tablet, press the Get / Install button and, if necessary, verify your identity). For all the further details on the installation procedure, I refer you to my tutorial on how to download Microsoft Teams.
In the login screen that is shown to you at the end of the installation you will need to enter the login credentials of your Microsoft account (having an account of this type is essential for using the platform). If you do not have a profile of this kind, you can proceed to create it directly from the login screen of the Teams client, first pressing on the item Use another account or subscribe at the bottom and then on the item Create one! (or, alternatively, open this page and click on Create a Microsoft account ).
If you have chosen to create your account from the Teams login screen, click on the For my small business or With friends and family (depending on how you intend to use the service) and then click the Next button . You will be redirected to a browser page where you will have to enter an email address of your own creation (e.g. email@example.com ) and then you will have to specify for what purposes you will use Teams ( For work and organizations , For friends and relatives and so on ).
Once these steps have been completed, proceed by clicking on Create a new one . Then create a password and then enter your name and surname in the appropriate fields . Also enter your date of birth and solve the CAPTCHA . Finally, enter your phone number and proceed to verify the code sent via SMS . Done! You just created the account that you can log into Teams with. If you need more help in creating a platform-eligible profile, feel free to check out my tutorial on how to create a Microsoft account.
How to call people on Teams from PC
Now that we’ve seen how to install Teams , if you agree, I’d proceed by showing you how to call on the Teams client and web app for computer. The procedure is really simple and immediate regardless of whether you want to make a call via VoIP call (voice only) or video call. Here are all the details.
How to call a friend on Teams
In the next few lines, I’ll walk you through how to call one person and how to call multiple people on Teams . I will immediately tell you that the procedure I will provide you is valid both if you are using the client that can be installed on your computer and if you operate from the browser version of the service in question.
However, I must inform you, that if you have set up the use of Teams for use with friends and family (and not for a company ) you will be able to call and video call only users who are using the same version of Teams. Similarly, if you are using the version of Teams for an enterprise, you will only be able to communicate with other users who are using this same version of Teams.
First of all, once you have logged into the platform with your Microsoft account, click on the Chat item in the list of functions on the left, on the main page of the application. Then click on one of the already started chats on the left: the chat name corresponds to the name of the person you want to call or the name of the contacts included in the group which in turn includes the person you want to call.
Alternatively, if you want to call a user with whom you have never chatted before, click on the purple button with the square symbol and the diagonal line , located at the top left, in correspondence with the Chat item , and in the typing field of the item “To:” on the right write the email address associated with the Microsoft account of the user you intend to contact (eg firstname.lastname@example.org ). Finally, click on the name of the user that is shown to you below.
Once the chat screen is open, if you want to make a call, press the phone handset icon located at the top right (if you are making the call from a group chat you will be asked if you want to call all the participants in the group at the same time) . If, on the other hand, you want to make a video call, press the video camera icon next to that of the telephone handset .
In both cases, if requested, give permission to use the microphone and camera by pressing the Allow button . How do you say? Are you having problems using the latter? Then check out my guides on how to connect a microphone and how to connect a webcam to your computer.
The call screen and the video call screen are totally similar: you can deactivate the microphone and video camera by pressing the relative icons at the top right (when you deactivate the aforementioned tools, the microphone and video camera icons should normally appear crossed out).
If you want to end the call, just click on the red Abandon button at the top right. To view the chat on call, click on the cartoon icon at the top right; you can also share your computer screen or the window of an open program or browser. To do this, click on the rectangle icon with the arrow pointing up located at the top right and then select the option that suits you best (by clicking on the Screen or Window items ).
To add participants to the call, click on the icon of the two men located at the top right (the item Show participants ), then in the field Invite someone or dial a number type the email address or number associated with the Microsoft account of the user you want to call. Finally, click on the user’s name shown below and that’s it. From this screen, you can also mute the microphone of the other call participants by clicking on the microphone icons next to the user names .
If you want to make a call or a group video call you can also start a new chat as I explained above, then press the icon of the two men at the top right, then type the email addresses of the Microsoft accounts of the users you want to add and, finally, press the phone handset icon (if you want to call) or the video camera icon (if you intend to video call).
Wondering how to call a number on Teams ? Click on the Chat item on the main page of the application; then, press on the button of the square with the diagonal line located at the top left (the item New chat ) and type the number you want to call in the To field , located on the right. Once this is done, click on the user’s name shown below and then on the telephone handset icon .
If you are using the business version of the service, click on Calls , then click on the Add speed dial button at the top right and then type the number of the person you want to contact in the window that opens. Finally, click on the Add button . The contact will be shown in the list on the left and to call him you will have to follow the same steps that I have listed above.
In conclusion, I would like to point out that, if you use the version of Teams for companies, you can also call a person by clicking on the item Actions , on the main page of the application, typing / calling [username] and, from here, pressing the key Enter .
How to call an outsider on Teams
A friend of yours you’d like to call isn’t using Microsoft Teams yet ? In this case, the latter must first register a Microsoft account (if he does not already have one) and start using the Teams client or the web application. I inform you that you can also send an invitation to download the client directly from the application interface itself.
Do you want to know how? I’ll settle you immediately (the procedure is valid only for the “standard” version of Teams and not for the business version). Once you have started Teams (it does not matter if you use the client that can be installed on a computer or the web application), click on the Chat item in the list on the left and then click on the Invitation button in Teams located at the bottom.
A link will be automatically generated and you just have to copy and paste it wherever you like (in a new email or on the chat of any social network) to share it with the person you want to invite. The person who opens the link will be able to download the client or immediately start a new conversation with you from the Web version of the service and to call them, just follow the steps I explained in the previous chapter . Easier than that ?!
Finally, I would like to point out that if you use Teams for a company and you want to call a user who is not part of your organization, you can do it in a totally similar way to what I have already shown you in the aforementioned chapter .
How to call yourself on Teams
Would you like to know how to call yourself on Teams? I must inform you that, unfortunately, at the time of writing, Microsoft Teams does not provide a feature that allows you to make calls or video calls to yourself, neither in the “standard” version of the service nor in the one for businesses.
In fact, if you try to start a new chat by typing your same phone number in the search field of the Chat item , the buttons for audio and voice calls will not be available.
However, if you have the version of Teams for business , you can take a test call to check the status of your microphone and camera. To do this, once the app is started, press the Actions item at the top left and in the field at the top type / test call and press the Enter key . Speaking into the microphone you will be able to hear your own audio sent back (a short call will be recorded that you can listen to again to check if the audio is working correctly).
How to call people on Teams from smartphones and tablets
In the next chapters of the tutorial I will show you how calls and video calls work on the Microsoft Teams app for smartphones and tablets. I anticipate immediately that the procedures are quite simple and very similar to what has already been seen on a computer. Find everything below.
How to call a friend on Teams
As I mentioned, calling someone on the Teams app is really a breeze. Once you have started the application in question, click on the Chat item at the bottom.
Subsequently, press on the preview of one of the chats already started in the list that is shown to you (if this happened with the user you intend to call) or, alternatively, tap on the icon of the square with the diagonal line located in bottom right and then type in the phone number or e-mail address associated with the Microsoft account of the user you are looking for and click on the name that appears below.
After the chat with the person concerned has opened, if you are also interested in knowing how to call more people on Teams , click on the ⁝ icon at the top right and then on the item Create group chat . In the search bar at the top, type the name of the account you want to add or the phone number associated with it and, from here, tap on the suitable search result at the bottom.
To proceed with the call, after opening the chat screen as I just indicated, press the phone handset icon at the top right (if you want to start a video call, press the video camera icon located next to the handset one ). Once the call has started, you can deactivate the microphone by pressing the relative icon at the bottom (if correctly deactivated, the icon should appear crossed out).
To share your phone screen or a photo from the Gallery, tap on the … icon at the bottom and, from here, click on the Share item . Finally, press on the item Share photos or on the item Share screen . To stop the call, just tap on the handset icon on a red background located at the bottom right.
To minimize the call screen, press the virtual key you normally use to go back on your device. To view the text chat, press the cartoon icon at the top right. Finally, to add new participants to the call, tap on the two men icon next to the cartoon icon . Simple, do you agree?
How do you say? Want to know how to call a number on Teams ? Simple: from the Chat tab of the main page of the app, type the number of the person you want to call in the search bar located at the top. Press, therefore, on the name that is shown below and, finally, tap on the telephone handset icon . That’s all!
How to call an outsider on Teams
As I mentioned earlier , you can only call users who have installed the application of the service in question via Teams . If you’re trying to call your friend who doesn’t have Teams installed yet, you can send them an invitation to do so. To do this from the app, once you have started it, click on your user profile icon located at the top left.
From the list that opens, tap the Invite to Teams item . A submenu will then open with the icons of all the services that you can use to share information with other users (e.g. social networks and email). Then select the one that best suits your needs and a message will automatically be created that you can send to whoever you want. Really comfortable, don’t you think?
How to call yourself on Teams
I must inform you that even on the mobile version of Teams it is not possible to make calls or video calls to your profile . You don’t even have a way to test your microphone and camera on the application as you can on the computer version of the service.
I will not fail to update this guide if there is any development in this regard, for the rest I refer you to my tutorial on how Microsoft Teams works.