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How to call GSE

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How to call GSE: After thinking about it for a long time, you have decided to install a photovoltaic system in your home. But first you would like to know what the economic incentives are and the detailed procedure for applying for them. For this reason, you were advised to contact GSE (Gestore dei Servizi Energetici), an Italian company wholly owned by the Ministry of Economy and Finance which plays a central role in the encouragement and development of renewable sources in Italy.

Not having the slightest idea on how to proceed to talk to a real GSE operator, you did some research on the web and you ended up straight on this guide of mine. That’s the way it is, right? Then let me tell you that you’ve come to the right place at the right time. In the next paragraphs, in fact, I will explain to you how to call GSE indicating all the solutions at your disposal.

First of all, I will provide you with the necessary information to contact the company in question by telephone and obtain general information; subsequently, you will find the detailed procedure for accessing the GSE customer area and opening a report, with the possibility of booking a call from a service operator. Furthermore, I will show you how to get support through the other contact channels made available by GSE. If you agree, then, let’s not waste any more precious time and take action immediately. Happy reading and good luck for everything!

Number to call GSE

The first solution you can consider for call GSE is to dial the toll-free number dedicated to general information, available from Monday to Friday from 09.00 to 18.00. The call is free from a landline.

To proceed, dial the number 800.16.16.16 and start the call. After having listened to the welcome message and the privacy policy, carefully follow the instructions of the voice guide and press the button relating to the option of your interest: 1 to request access credentials to the GSE customer area or to correct personal data; 2 for information on the thermal account; 3 for energy account; 4 for dedicated collection and exchange on site; 5 for electric FAR, green certificates, GRIN tariffs and guarantee of origin; 6 for white certificates or with high-yield generation; 7 for biomethane and biofuels e 8 for information on anti-mafia documentation.

Remember that the combination you press may change at any time, so listen carefully to the prompts of the recorded voice. Once you have made your choice, all you have to do is stay on hold and wait for the availability of a GSE operator who will answer all your questions.

It will be useful for you to know that to obtain dedicated support or to have information relating to a practice or a specific payment, it is necessary to register on the official website of GSE and open a report, with the possibility of book a call from an operator.

How to be called by GSE

How to be called by GSE

As mentioned in the previous lines, to obtain support you need to access the GSE customer area and open a report. At this juncture, there is also the possibility of be called by a GSE operator.

If you think this is the solution that best suits your needs, connect to GSE official websiteclick on the item Log inat the top right, enter the data associated with your account in the fields Enter your User ID And Enter your Password and press the button Log into login.

If, on the other hand, you have not yet registered on the GSE website, select the option Sign inread what is reported in the box Privacy disclaimer and click on the button Go on. On the newly opened page, enter the required data in the fields First name, Last name, Tax code, Mobile phone and E-mailput the check mark next to the option I acceptto accept the conditions of use of the GSE portal, and put the check mark next to the item I am not a robotto verify your identity.

Then click on the button Confirmationcheck that the data shown on the screen are correct and press the button again Confirmation. At this point, access your inbox, locate the email sent by GSE and click on the button Complete registration present in it, to activate your account and complete the registration.

Then create a password to access your personal area by entering it in the fields New Password And Confirm passwordput the check mark next to the item I accept and click on the button Continueto view and annotate yours User ID (corresponds to your tax code) which, together with the password created above, you will need to access your personal area.

Registration on GSE

After logging into the GSE customer area with the credentials associated with your account, select the option Supportindicate the service for which you are requesting assistance, by selecting one of the available options among Energy account, Customer area access, Exchange on the spot, Thermal account, Dedicated collection, Self-consumption, MPE etc., and specify a topic, which varies according to the service previously chosen (e.g. if you are requesting support for your energy account, select one of the available options among Contract, Payments, Dispatching, Technical interventions etc.).

Now, enter thesubject of the report in the appropriate field, click on the button Confirmation and, in the new open page, enter the required data in the fields Operator And Description (with your request). Then put the check mark next to the options I have read the information and agree to the processing of my personal data And I am not a robotlocate the item How do you prefer to be contacted?press the button Telephone and check that the phone number shown on the screen is the one on which you intend to be called. Then click on the button Confirmation And that’s it. As soon as available, you will be contacted by telephone by a GSE operator.

In the event that you have not associated a telephone number with your account, or if the number on which you intend to be contacted is different from that indicated during registration, click on your first nameat the top right, select the option Profile from the menu that opens and, in the new screen that appears, choose the option User profile.

Then locate the section contact infoclick on the button +enter your mobile number in the fields Enter mobile And Mobile confirmation and press the button Confirmation. Finally, click on the option Certify mobile visible in proximity from the entry Stateenter the verification code that was sent to you via SMS in the field Security code and press the button Confirmationto verify the phone number and associate it with your GSE account.

Other methods of contacting GSE

In addition to telephone assistance, you should know that GSE has made additional contact channels available, both for preliminary information relating to the services offered and to request support. Which ones are they? I’ll tell you right away!

By email

How to open report on GSE

To request support by emaillinked to GSE official websiteclick the button Log inat the top right, and enter the credentials associated with your account and press the button Log into access your personal area.

Now, click on the option Supportselect the service of your interest (Energy account, Customer area access, Exchange on the spot, Thermal account etc.), specify the reason for your request, choosing one of the available options (eg. Payments, Contract, Preliminary information etc.), enter theobject in the appropriate field and press the button Confirmation.

In the new screen that appears, specify yours operator energy through the appropriate drop-down menu, enter the eventual number of practice you refer to in the field Practice number and enter the description of your report in the field Description. If you need to, you can also attach any documents or images by clicking on the option Add attachments.

At this point, put the check marks required to accept the privacy policy and verify your identity, and press the button E-mail, to send your request by email. By clicking on the option Your recommendationsat the top, you can view all your reports and their status (Under processing, Waiting for your intervention And Closed).

Finally, I would like to point out that you can also contact GSE by PEC by sending an email to the address gsespa@pec.gse.it.

Via Twitter

Contact GSE on Twitter

GSE is also present on Twitter and allows you to send messages both for assistance and for more information on specific services.

To do this, launch the Twitter device app Android And iPhone / iPad or connected to official site of the social networkaccess the official profile @GSErinnovabili and press the button for send a new Tweet. At this point, enter yours message in the appropriate field and press the button Tweetto send a public message.

As soon as a GSE operator takes care of your request, you can continue the conversation privately and provide further details requested, such as your energy account number, the case number you are referring to and all the data necessary to obtain assistance. .