How to ask for a refund on Steam: After thinking about it for a long time, you decided to buy the new chapter of your favorite video game on Steam . Completed the download and installation of the latter, you immediately started playing to discover the main news and, above all, to test its playability. Unfortunately, however, from the first minutes of gameplay, you regretted your purchase, much preferring the previous versions of the title. For this reason, you would like to know if it is possible to retrace your steps and cancel the purchase. I guessed it, right? If so, let yourself be told that the answer to your question is yes and that you have come to the right place at the right time.
With today’s guide, in fact, I will explain how to request a refund on Steam and what are the requirements to be able to send this request. First, I will show you the detailed procedure to request a refund for a product purchased on the famous platform developed by Valve from your computer, after which I will also show you the steps to follow to forward your request using the Steam application for smartphones and Tablet. How do you say? Is that exactly what you wanted to know? Then do not delay any further and deepen the topic immediately.
Courage: make yourself comfortable, take five minutes of free time and read the next paragraphs. Follow the instructions I’m about to give you carefully, try to put them into practice on the device of your interest and I assure you that making a refund request on Steam will be as easy as drinking a glass of water. All that remains for me is to wish you happy reading and make you a big good luck for everything!
Before going into the details of this guide and illustrating the detailed procedure for requesting a refund on Steam , it may be useful to know what the times and requirements are to carry out this operation.
On Steam you can request a refund for almost all types of purchases and for any reason, as long as the request is sent within 14 days of purchase and having used the game for less than two hours. However, you can submit your refund request even if you do not meet the conditions mentioned above: in this case, your application will be analyzed and evaluated by Steam assistance which may decide to refund you.
If your request is accepted, you will receive a refund within a week of approval and the amount will be credited to your Steam account or the payment method used to make the purchase. Finally, you should know that it is not possible to request a refund for purchases made outside the Steam store. For example, you cannot request a refund for games added to Steam and purchased on Instant Gaming or similar services.
As for hardware purchases (e.g. Steam controller or Steam Link ), you can request a refund within 30 days of delivery and you will have to return the item within 14 days after the refund request by following the instructions provided by Steam support.
Request a refund on Steam from your computer
To request a refund on Steam, start the latter making sure that you log in to your account in online mode. If you have not set up automatic login, enter your account details in the Account name and Password fields and click on the Login button .
Now, choose the Library option in the main menu, select the game or software for which you want to request a refund, by clicking on its name in the left sidebar and, in the Links section on the right, choose the Assistance option .
Alternatively, click on the Help item in the top menu, choose the Steam Assistance option from the menu that appears and click on the product of your interest visible in the Recent Products list . If the latter is not present, select the entry games, software etc . to view the complete list of games and software purchased.
By choosing instead the Hardware option of Steam and selecting the option of your interest ( Steam Controller , Steam Link , Steam VR etc.) you can access the section for the refund request for hardware products.
Now, in the main screen of the chosen product, to request a refund, select the reason for your request by choosing one of the available options: for example, if you are requesting a refund for a game, choose one of the options from It is not compatible with my system operational , if you cannot install the product you purchased due to incompatibility with your computer, or Technical problem or game , if you have encountered another type of problem.
In the latter case, select one of the available items from I can not download or install the game , The game does not start when I try to start it , The game stops working while I’m playing , The game does not work well and I have another problem and click on the option I would like to request a refund .
If your request respects the terms for the refund (the product was purchased recently and has not been used for more than two hours in the case of video games and software), click on the item Select the refund method and indicate where to receive the refund by selecting one of the options between Refund on PayPal (available only if you paid with PayPal), Refund on credit card (available only if you paid by credit card) and Refund on Steam wallet .
Then specify the reason for your request again through the drop-down menu. Tell us the reason by selecting one of the available options ( I bought it by mistake , It doesn’t start , It runs too slow , It is not fun , The game is too difficult , The multiplayer doesn’t work etc.) and if you wish, enter additional comments in the Notes field .
Finally, press the Send request button to send your refund request: within a few moments, you will receive a confirmation email at the email address associated with your Steam account that will inform you of the request. If the latter is accepted, you will receive a refund within a week. To find out more and learn more about how Steam works, I leave you with my guide dedicated to the topic .
If Steam is not installed on the computer you are using to request a refund, it will be useful to know that you can also proceed from a browser by connecting to the official website of the platform developed by Valve . Click, then, on the Login button at the top right, enter your account data in the Steam account name and Password fields and press the Login button to log in to your account.
In the new window, click on the item Support in the upper right, click on the item games, software etc . o Steam hardware and select the product for which you want to request a refund, then specify the reason for your request by selecting one of the options (e.g. It is not compatible with my operating system , technical problem or game etc.), specify the problem found and click on the item I would like to request a refund .
Then select the refund method ( PayPal , credit card or Steam wallet ), choose one of the options available in the box Tell us a reason and press the Send request button to submit your refund request.
Request a refund on Steam from smartphones and tablets
It will be useful to know that it is also possible to request a refund on Steam from smartphones and tablets , by downloading the Steam application for Android and iOS devices . The procedure is almost identical to that previously described for computers.
First, start the Steam app by tapping on its icon on the home screen of your device (if you have not downloaded it yet, my guide on how to download Steam may be useful ), enter your account data in the fields Username of Steam and Password and presses the Login button to log in to Steam. Press, then, on the ≡ button at the top left, choose the Assistance item and, in the new screen displayed, tap on the product you wish to request a refund for.
If the latter is not visible in recent products , you tap one of the options available including games, software, etc. . and Steam Hardware , depending on the product you’re asking for a refund for. In the screen relating to the game or the selected article, find the item What problem does this product have? and specify the problem by choosing one of the available options.
For example, if you are requesting a refund for a game, tap on one of the items between Not compatible with my operating system and Technical or game problem and, in the latter case, further specify the problem encountered by choosing one of the options available between I can’t download or install the game , The game doesn’t start when I try to start it , The game stops working while I’m playing , The game doesn’t work well and I have another problem , after which choose the item Contact game support to try to solve your problems or I would like to ask for a refund to submit your refund request.
Now, select the refund method of your interest among PayPal , credit card or Steam wallet by clicking on the item Select the refund method , again indicate the reason for your request by selecting one of the available options ( It does not start , It closes continuously , The game is too difficult , It is not fun , The game is different from how it is shown in the video and promotional images etc.) in the box Tell us a reason and enter any additional comments in the Notes field. To send the refund request, press the Send request button and you’re done.